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Passionate about exploring new technology frontiers, he thrives on bringing education and insights to future adopters—keeping both his audiences’ minds and his own ADHD brain engaged. With over 25 years of consulting experience, he pioneered a collaboration practice in SharePoint in 2001 and has served on multiple Microsoft client advisory boards. Brian Edwards is the Director of Artificial Intelligence at Gravity Union, where he drives innovation in delivery and operations while enhancing customer success with AI. If you’re new to AI agent development or still exploring what Copilot and other platforms can do, you’re not alone.

As a certified Microsoft Managed Partner, Centric Consulting is here to help you deploy Copilot AI solutions to your organization. Topics include automation and workflow design, business impact, and more. We’ll never share your email address and you can opt out at any time. Get the latest insights and event announcements on digital compliance, AI and Microsoft 365 in a monthly email.

Robust solutions

RAG design is one of the most powerful levers in agent quality. The design decisions constrain what’s possible with Copilot agents. We understand that every organization’s journey is different, so we customize our AI solutions to fit your needs.

Shined a Light on our Copilot Readiness

They were excellent at creating custom solutions to ensure that the general ledger fit all of our company’s needs. Charter Global is a digital balbet casino solution engineering company specializing in data, agentic AI automation, and end-to-end cloud transformation. Charter Global helps organizations navigate transformation with confidence, agility and measurable results.
These constraints often mean Copilot agents will miss relevant content—either because it was filtered out, misinterpreted, or simply not indexed. In typical AI agent development, this data prep is a key stage. Model selection is foundational in AI agent design. But whether you should build with it depends on understanding some important design decisions Microsoft made under the hood. “Can I build a Copilot agent to do that? Analyze what is heard to identify gaps, address pain points, and suggest solutions that align your technology strategy with business goals.

Introducing Copilot Studio

In this on-demand webinar, our Microsoft AI experts help you learn how to assess and level up your readiness for using the powerful AI tools that Copilot provides. From their impactful communications with our larger group to their deliverables and real-time resources, Centric has been incredibly helpful.” Structured training engagements including practical and interactive awareness sessions, end-user enablement workshops, and comprehensive Copilot training programs tailored to your organization’s roles and use cases. Drive responsible AI adoption while identifying high-value use cases, key roles, and business scenarios that can be reimagined and optimized with Copilot. Strategic discovery engagement where we collaborate with your organization to identify and prioritize your top opportunities with Microsoft Copilot.
We’ll help you plan, govern, develop and deliver ethical, secure AI projects across Microsoft Copilot, ChatGPT, in-house AI prototypes, POCs and more to align with business objectives and create better customer experiences. This designation positions us among a select group of Microsoft partners who demonstrate proven expertise in delivering successful Microsoft Copilot AI solutions. A technology company’s program management team was struggling with time-consuming product catalog data management, spending over an hour processing each product specification sheet with 4-6 sheets needing attention daily.

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Accelerate app development and automation with AI-powered assistance, allowing you to build solutions faster and smarter. Our consulting services ensure you fully harness these benefits to create a competitive edge. For organizations dependent on manual processes, adopting Microsoft Copilot can enhance customer support, simplify order management, and streamline inventory tracking. We integrate Copilot to automate routine tasks, enhance decision-making, and boost productivity. Use low code and generative AI to build your own agents or enhance Microsoft 365 Copilot with one. While organizations prepare for the rollout of Microsoft Copilot products, many want guidance on governance, security, implementation and workplace adoption strategies.

Softweb Solutions supports your Microsoft Copilot journey across all key platforms

Discover expert perspectives that help you stay ahead with practical strategies, and real-world solutions. Users say AI helps them save time, focus on their most important work, be more creative, and enjoy their work more. Improve speed, increase accuracy, elevate service quality, and reduce costs to help businesses evolve, expand, and make informed decisions Our Copilot Governance and Security services ensure your AI journey is ethical and secure.

Explore More Microsoft Copilot Solutions

Custom Engine Agents allow for more complex integrations and can utilize any data source you wish. You can easily connect to data sources like SharePoint, OneDrive, and other graph connectors. Each organization has unique needs—different HR policies, IT requirements, and other operational nuances.
These agents are essentially sophisticated chatbots that can perform a wide range of tasks tailored to your organization’s needs. Microsoft 365 provides the large language model and orchestration, allowing organizations to tap into their business data effortlessly. When you think of these agents, don’t visualize a sci-fi movie with trench coats—these are practical tools designed to enhance productivity and streamline processes. At Cynoteck, a leading Copilot consulting company, we combine expertise in AI, business processes, and Microsoft platforms to deliver solutions that elevate productivity and collaboration.
Powered by LUCK™ is how we do what we do at C5 Insight, accelerating business results through people-centric, AI-powered digital transformation. Average time savings across all measured tasks per week Learn the two types of agents, compare Copilot Studio vs. Agent Builder in Microsoft 365 Copilot, and get started with AI agents today. Our proven process accelerates productivity, creates change champions, and demonstrates measurable business impact. In just 6-8 weeks, C5 Insight’s Copilot Proof of Value guides organizations through a structured AI pilot program to identify opportunities, expose gaps, and measure ROI.
Revolutionize your security posture with AI-driven threat detection and response, empowering your team to stay ahead of cyberattacks. Boost productivity and efficiency with AI-powered assistance across your Microsoft applications. By addressing common challenges in healthcare workflows, Microsoft Copilot can be used to automate medical documentation, simplify appointment scheduling, and enhance patient communication. We ensure a smooth implementation process that results in copilots perfectly aligned with your business needs. Managing everything from configuration to user training, we ensure a smooth rollout that empowers your teams and delivers immediate value. We deploy AI business assistants built on Microsoft Copilot Studio quickly and effectively within your organization.
The next frontier of work belongs to organizations that don’t just use AI but run on it. Many organizations are already implementing Microsoft 365 Copilot Agents to great effect. The goal is to ensure the agent meets the needs of your organization effectively. Ensure you connect it to data sources like SharePoint, OneDrive, or any other systems relevant to your organization. This is crucial for the agent to provide relevant responses and perform tasks efficiently.